As COVID-19 restrictions are eased throughout the country, many veterinary practices can (finally!) resume non-urgent patient care. And that’s great news, because it is elective procedures and other routine care that are the bread and butter of practice.
As you welcome back clients and patients for procedures such as dental cleanings, spays/neuters and other non-urgent surgeries and services, keep in mind the AVMA’s guidance for doing so safely, including these strategies:
- Continue to conserve PPE and support social distancing as appropriate and practical. If you are having difficulty in obtaining sufficient PPE supplies, check with your local Chamber of Commerce.
- Triage appointments by phone or video, using telemedicine as appropriate and permissible under federal and state law.
- Schedule appointments for best patient flow and to ensure social distancing of clients.
- Conduct daily staff health assessments, requiring employees to stay home if sick or go home if they become ill while at work.
As you navigate your practice’s “new normal” in the coming months, you are likely to run into challenges. But some of your COVID-19 protocols were likely more efficient and client-friendly than your former protocols, so consider adapting those as standard practice.
Resumption of elective procedures and services also offers a great opportunity to talk with clients about pet health insurance. After all, pet insurance can help offset the amount owners pay for their beloved pets to undergo these non-urgent procedures and services. Check out this Pet Connections video series for great advice from both veterinary experts and a pet owner for broaching the pet health insurance topic with your clients.